• omg chemE/nucE @Cal

• superhuman - augmenting/10xing people's abilities

• literally onboarded first 150 users

  • cofounders sat on either side — found bugs, ingested their work flows, wrote copious notes

• focus to the level of craziness led us to not open superhuman to everyone

  • we just had something that was really fast/offline/good search
  • people just wanted a clean/minimal interface that was really fast —> who are our initial customers?
  • first: founders, ceos, investors
    • internally: they have buying power, externally:
    • imperative that this person does not churn
    • do not focus on growth; focus 110% on churn
    • project trust - fixing a bug for stripe's cofounder (focused for a month to just fix that)
      • literally

• customer delight team: welcome to the superhuman family; each customer is family

• a company that obsesses over their customers — THAT's a good company

"cut my teeth" on everything entrepreneurship at LiveRamp

how to do college:

make cool shit

learn how to sell!!!!!!!

meet cool people!!!!!

how to build culture ← literally most important thing